Palm Beach Gardens Marriott

We recently stayed at the Marriott Palm Beach Gardens traveling from Charlotte, NC for a quick weekend trip. I cannot say enough wonderful things about our experience—especially thanks to the exceptional service from Front Office Manager Shannakay Reid . We decided on an impromptu beach day and asked for guidance, and Shanna truly went above and beyond. She essentially planned the day for us with such kindness and professionalism. She provided beach chairs, umbrellas, towels, and even thoughtfully included a couple of bottles of water. She also clearly explained where to go to access the beach, which made everything seamless and stress-free. Because of her attention to detail and genuine care, we ended up having an amazing beach day that we will always remember. It’s rare to encounter someone who takes such pride in making guests feel welcomed and cared for. I also want to mention that almost everyone else we interacted with at the hotel was equally friendly and helpful. The breakfast buffet was delicious! The level of customer service across the board was outstanding!! Thank you, Shanna, and the entire team, for making our stay so special. It’s rare to be treated so nice without paying an arm and left. We will absolutely be back and highly recommend!

Stayed here for two weeks on a business assignment as a Marriott Platinum Elite member, and this was honestly one of the worst hotel experiences I’ve had. The only staff members who showed genuine professionalism and customer service were Andre, Sabria, and one gentleman whose name I unfortunately didn’t get. Everyone else ranged from dismissive to outright unfriendly. Certain front desk employees never greeted me once during my entire stay despite repeated interactions, including Terry Anne, who would simply stare at me without acknowledgment. Housekeeping was also extremely disruptive every morning starting around 7 AM. I worked night shift, and there was constant loud talking in the hallways, speakerphone conversations, slamming, dropping items, and zero consideration for guests trying to rest. The walls were paper thin, making it even worse. What made the experience especially uncomfortable was noticing the difference in how some staff interacted with other guests compared to me. I frequently observed warm greetings toward others while receiving cold, dismissive treatment myself as one of the few Black women staying there during that time. This property does not reflect the level of hospitality I expect from Marriott, especially as a loyal Platinum Elite member. I will also be recommending to my employer that this hotel be removed from our preferred business travel list. And how ironic that I never received the email that I ALWAYS receive for a review. Also, the A/C was only for show and the water pressure in the sink was laughable.

Edited- my most recent stay was very disappointing. Ants in the room, housekeeping didn’t replace all the towels, nor take wine glasses from evening prior. Shower was scalding hot or cold nothing in between, water in sink was just a drip. When i asked for a later check out as a Gold Bonvoy member I was offer an additional hour. This definitely is not the quality experience one expects from a higher end Marriott hotel. As of today this property is no longer One of my go to places to stay when i’m south Florida.

The hotel was nice and clean. Breakfast was good. The pool area was very nice too. Traffic noise was a problem. Staff were friendly. Beds were comfy. I don’t see the point in the M Club. Nothing special and it is next door to the breakfast area on the ground floor. We found there to be not enough chairs/tables and was also too cold from AC so we ate breakfast in the normal area. Overall great stay.

Service is outstanding !!!! Sabrea helped check us in. Completely professional and pleasant plus informative. She helped us with local restaurants plus more. My daughter left something in the room with valuables. Sabrea helped locate it for her and helped my daughter getting it back. We stayed the night of Saturday May 9th. Highly recommend. All the staff was very pleasant and accommodating. So nice and makes the stay so much better. Thank you so much 💜⭐️⭐️⭐️⭐️⭐️