Best Buy

I had a great experience at Best Buy thanks to Jordan. He was professional, knowledgeable, and efficient throughout the entire process. He helped me secure a strong deal on both an Oura Ring and a new MacBook, taking the time to explain options clearly without overcomplicating anything. What stood out was his ability to balance product knowledge with a straightforward approach. No pressure, just solid guidance and execution. Overall, the interaction felt smooth and well managed from start to finish. Jordan made the purchase process easy and ensured I walked out confident in both decisions. Strong asset to the team.

It’s clear that Caleb Zukowski lacks the necessary management and soft skills to effectively oversee a retail sales floor. He might need to work closer with a trainer to redirect his sarcastic and rude remarks. he might be a better fit for a non-customer facing role. update The responsiveness and follow-up from his leader Yanni was very empathetic. Finding out that Caleb was not the real manager does gain my trust back in this brand and the store.

I’m giving Yani, one of the managers, a glowing review. He helped me pick out a new gas dryer. You see…. I had already been at the legacy store and had to walk out after getting ZERO help in the washer dryer department. After telling the person who greets you that I was BUYING a gas dryer today. When I walked in the Palm Beach Lakes store, Yani was pleasant and extremely helpful and had me in and out within 20 mins with a new gas dryer. One problem with delivery and Yani fixed it immediately and refunded what was necessary. Yani is the only reason I will continue to shop at Best Buy, and only the Palm beach lakes store even tho the legacy store is MUCH closer. That store at legacy needs an overhaul of manners and helpfulness. Hugely lacking in both.

Slowest customer service ever. Store was almost empty on a Tuesday at 2 pm and couldn’t get anyone to help me buy a camera after asking two associates. Slowest customer service ever. What is going on. Waited 45 minutes for someone to tell me it was out of stock -_-

I came to this Best Buy to buy a laptop that was clearly priced at $549.99. One of the Microsoft reps in the store ignored me multiple times while helping other customers who approached after me. I was standing there with my baby, and it felt like I wasn’t even being acknowledged. When I finally asked him about financing, he said yes and started the process. But then he entered the laptop into the lease-to-own system as $1,000 instead of the listed $549. Because of that, the total jumped to over $2,200. When I asked why he changed the price, he told me it was “so I could get approved for credit.” That is not how credit works. It looked like he tried to inflate the price and take advantage of someone distracted or overwhelmed. I walked out without buying anything because the whole situation felt dishonest and predatory. No one should have to deal with this. Please double-check all prices if you choose to finance here. Watch outt!!