DoubleTree by Hilton Hotel West Palm Beach Airport

⭐⭐⭐⭐⭐ I recently stayed at the DoubleTree by Hilton West Palm Beach and had a wonderful experience. From check-in to check-out, everything exceeded my expectations. My room was exceptionally clean, comfortable, and well-maintained, providing a relaxing environment after a long day. The amenities were exactly what I have come to expect from the Hilton brand high quality, convenient, and thoughtfully provided. What truly made my stay memorable, however, was the outstanding staff. Every team member I encountered was friendly, professional, and genuinely committed to ensuring guests had a pleasant experience. Their hospitality and willingness to assist made me feel welcome throughout my stay. I thoroughly enjoyed my visit and would not hesitate to stay here again when returning to West Palm Beach. Thank you to the entire team for providing such an enjoyable and comfortable stay!

The guy who check me in, went over the top with kindness. He was awesome. Unfortunately The rooms don't have microwaves and that was disappointing, but the bed and pillows were so comfortable. I really didn't appreciate it that you have to become a member to get free Wi-Fi. I think it should be just free. You also have to pay for parking, and they put a $100 hold on my card, even after my payment.

all interactions with staff–GREAT, especially the shuttle drivers. Food–good, lobby–good. Rooms leave a lot to be desired–noisy, no way to stream on TV, bathroom is TINY (you have to close the door of the bathroom to use the toilet comfortably), bathroom feels old and dingy but loved the soap/shampoo in the dispensers. Overall very expensive for this type of hotel.

Really enjoy staying at this hotel. It’s convenient to PBI, is clean and well maintained and has some great employees. One that stands out is Rob who works 3-11 and fully understands the importance of true customer care. He’s extremely helpful and really cares about the customer experience. After a long day traveling, it’s nice to feel so welcomed. Hilton is lucky to have Rob as an employee!!!

Stayed in room 518 with for 4 days this past weekend. Had a few issues (tub and sink not draining, very squeaky bathroom door, fridge leaking). All issues were taken care of after two calls to maintenance. No attitude or push back from the folks at the front desk. So it was helpful to have the issues resolved after the first rough night. The room's are definitely ready for a full renovation. But if you are getting a very cheap company discount its not bad for a night or two. High points are the safety, breakfast, staff and location. Low points are the rooms, and door access around the property (pool lock broken, rear door broken etc.). I would probably save up and try to stay somewhere else until its renovated.