Palm Air Air Conditioning, Inc.

I recently had the pleasure of working with Liam Robles for HVAC maintenance, and I couldn’t be happier with the experience. From start to finish, Liam demonstrated professionalism, expertise, and a genuine commitment to keeping our system running smoothly. Professional and punctual**: Liam arrived on time, prepared, and ready to assess our HVAC setup without disrupting our day. He explained the maintenance steps in clear terms, identified potential issues before they became problems, and performed the service with meticulous attention to detail. The job was completed efficiently, with clean work, minimal mess, and respectful handling of our space. Liam offered practical tips for improving efficiency and prolonging the life of our system, without pushing unnecessary services. He kept us informed about what he was doing and why, and followed up afterward to ensure everything was functioning as expected. Overall, Liam’s dedication to quality service and customer satisfaction makes him a standout technician. I highly recommend Liam Robles for any HVAC maintenance needs.

Inform me of the current limited warranty and suggested it would cost additional after the warranty ends in 3 months. Also noted that the current a/c did not conform with the established code. Explain what is going to take place and gave me the upfront cost.

PalmAire had Isaiah out on 12/15 for our biannual HVAC maintenance through Snyder A/C, and he brought a smooth, jazzy groove to the whole visit. The work was tight, on tempo, and clearly done by someone who knows the system inside and out. Isaiah handled the maintenance and the UV light installation with confidence and clarity, explaining things without missing a beat. Knowledgeable, friendly, and genuinely easy to have around—no noise, no pressure, just solid work and good vibes. Isaiah is a real asset to PalmAire. If HVAC service had a soundtrack, this one would be playing clean, cool, and perfectly in tune.

Total clown show. We have had ongoing issue since it was installed 3 years ago including damage to the ceiling when the drain clogged and then the safety shut off did not work, but this is the icing on the cake. First guy comes to service the AC unit a week ago. Says everything is Ok and leaves. A week later we are having the ceiling repaired and they tell us the AC unit drain in leaking onto the ceiling again. We call and schedule someone to come out. They send the same guy. He replaces a coupling and my wife noticed a rattling sound coming out of the air handler. He says he’s not qualified to determine what is going on with it and we will need to schedule someone else. OK, we call the company and they say somebody else will come in the afternoon. My wife waits and waits and waits. Nobody shows. 6 hours. She calls the company and gets an AI Bot that says someone is still coming. She waits 2 more hours and nothing. She calls back and chooses a different option and gets a person who says nobody is coming. It got assigned to the same guy and he closed it out. Really!?!?! OK, she schedules for a different tech to come the next day. Tech #2 shows up. He can’t figure the rattling noise either but he notices a total break in the drain line 8” from where the first guy supposedly did his repair (I think the first guy stepped on the drain line and actually broke it, but I didn’t see it so hard to prove.) So back to tech #2…. He proceeds to repair the broken PVC drain line with a piece of hose and tape. Really!?!?! See pictures. It was still leaking and I ran out into the driveway as he was pulling out and said it’s still leaking. He said that is all he could do and we would need to schedule another call to have someone replace the drain line or put a pump in. My wife paid $600 for the pump and then he says it probably won’t get on the schedule for tomorrow because the company is having a party and maybe Saturday. Really!?!?!? My wife calls the company and asks for a manger to try to get this escalated and was told she would get a call back. Crickets. The best part is after the guy leaves he sends me a link to leave a review. Well, you asked for it. Here’s the one star review you all earned

Mike and the crew of Palm Air not only came in under the mark, they did an excellent job of installing our new AC system. Even before they won the bid, Mike was instructing us on what needed to be done to keep the house safe. I am a forever fan.