Rack Electric

I recently had the pleasure of using Rack Electric for servicing our generator, and I couldn’t be more impressed. From the moment I scheduled the appointment, their team provided constant communication and follow-up, which made the entire process smooth and stress-free. When the technician arrived at our home, he exhibited a level of professionalism and a friendly attitude that truly stood out. It was clear that he was knowledgeable and dedicated to ensuring our generator was in top condition. I highly recommend Rack Electric for all your electrical service needs. Their great service and exceptional customer care make them a standout choice in the industry! Thank you, Rack Electric, for a job well done!

Our tech, Brendan, came out and serviced our generator yesterday. He is a very courteous, friendly, professional guy. He did his job well and gave us valuable information. Rack Electric should be happy to have someone who represents their company very well. We have used Rack Electric when they took over the previous company and made sure to do right by us then and ever since. We always tell anyone that is interested in getting a generator to contact Rack Electric. We are very happy with the service we get time & time again. Thank you Brendan and Rack!

Rack installed a whole house generator with underground propane. They did the entire project in house, no sub-contractors. The first two days was the underground gas tank and plumbing install, the third day was the generator commissioning. Their biggest asset is their people; the quality of work done by their coordinators and gas and electrical installation teams was outstanding! I highly recommend them if you want the job done right, by one company who does everything from start to finish.

The service I had was my mid year check up and services. Jordan Berger, the service tech did a excellent and speedy job. He changed oil and filter in my generator, checked the.battery and made sure a power outage turned the generator on. Everything checked out fine. All the services were part of the yearly servicing on the generator that I paid for at a prior time.

HORRIBLE COMPANY, RUN! I had been using Rack to do routine maintenance on my generator. Their technician came out last year and misdiagnosed my problems and did not even check my electrical panel. Then they offered to come back and charge me more and order a part that was unnecessary. I had another independent (not RACK) technician come out and figure out the issue was with my panel not the generator. He also realized there was a part that was recalled a while back that your company missed. He helped replace it for me and I paid to do that even though that would've been covered under my plan with you. I lost confidence at that point and asked for management to get in touch. That has been over a year. If RACK looked at their call logs they will see multiple attempts by me to CANCEL my automatic annual billing contract which they have not done. I just got a text saying it would renew automatically. In the meantime, each call I have asked for management or customer service to reach out, has not happened in about a years time. Now I'm getting automatic texts saying that must be frustrating. This company is horrific and I wouldn't wish them upon my worst enemy. Do better!